The emphasis to Customer Centricity is one of the key factors that have led to success and dominance in the markets and sectors we operate in. This commitment is reflected in every action of the company. Another value which links all the sectors within the company is a strong `solutions’ based approach, which provides customers the added advantage of dealing with `the specialists’, however with the unique benefit of a single `point of contact’.
In many instances, customers perceive Dusky as a partner or an advisor rather than merely a vendor. The trust and bonds of relationships have grown from strength to strength, over the years, so much so, that perhaps every public or private organization, in the Country, is a Dusky customer!.
We operate a 24-hour, 365-day and geared to respond to any eventuality. Dusky has set industry norms in service excellence and the increasing base of loyal customers is evidence that our service promise has been fulfilled.
The company has set out in its `values’ the importance of customers and constantly reviews and encourages its staff to deliver a unique `Dusky Experience’ at every level of interface with the customer. Dusky is clear that the purpose of its existence is to delight customers.